Monthly Archives: November 2012

Stress Management Blogging #4

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Successful Branding: Don’t Be a Therapist

Interesting New York Times article here about a rookie therapist who sought branding experts’ help in building her private practice. It seems the key to success is to choose a hyper-specific niche, tweet banalities, study pop culture, make borderline-inappropriate self-disclosures,  be available 24/7, treat clients via text message, reassure them they don’t need to make changes and downplay the fact you’re a therapist.

On that note, I’m going back to bed.

@ 2012 Jonathan Miller All Rights Reserved


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On Resentment

Photo copyright 2012 by Jenny Rollo“Resentment is the most precious flower of poverty” – Carson McCullers

On the third Thursday of each November, we Americans bow our heads and meditate on all we are thankful for. For those of us who like our turkey tartened with cranberry sauce, here are a few thoughts on gratitude’s opposite.

What is Resentment?

The word begins with the prefix re (as in repeat) and adds from the Latin sentire – to feel. Ordinary anger flares up and is quenched. Resentment is felt over and over. Vengefulness takes action. Hostility and rage lash out.  Resentment is passive and slow-fermenting. One can be bitter at life in general, but we are resentful towards people. We feel prejudice because of who others are, but we are resentful over what others have done.  Or not done. No one begrudges basement inventors their new-found wealth, but blue-collar teens are often resentful towards rich kids who did nothing to deserve designer clothes or private-school education.

Philosopher Robert C. Solomon pointed out resentment involves inferiority; we resent our siblings for taking up more of our parents’ time and attention. Like all anger, resentment involves the perception of victimization. If our younger brother gets more maternal love, we get less. Resentment is often misplaced; Li’l Brother didn’t ask to be Mom’s favorite, after all.

Photo copyright 2012 by Kavitha ShivanThere’s even a special type of resentment when it affects our perceptions of the world: ressentiment. Per thinkers such as Kierkegaard and Nietzsche, ressentiment means you’ve invented a morality-based explanation of your inferior position. Your children won’t talk to you? Those selfish ingrates should thank you for raising them with discipline. When you believe you have lost because you are the better person, ressentiment protects your self-esteem but blinds you to your role in the problem.

Why feel resentful?

Resentment is painful and corrosive. Most resentment advice minimizes to two words: “Stop it.” What use could such a toxic feeling serve? It could enforce social norms by punishing those who act haughty and superior. It also could be protective. In the 1980s, political scientist Robert Axelrod wrote computer programs to test strategies for “Prisoner’s Dilemma” games, where success depends on smart choices on whether to cooperate with another. The most successful strategy was to cooperate with those who cooperated in earlier rounds and to thwart those who didn’t. Resentment reminds us who didn’t cooperate. When you pick at a scab, the wound will never heal, but you’ll never lose your reminder of how you were hurt.

Photo copyright 2012 by Emiliano SpadaHow can we work through it?

The Big Book Bunch  encourages those in recovery to write out a four-column summary of their resentments, and to examine the role they may have played in the problem. Taking responsibility can ease resentment, as long as that responsibility is present. A middle child who resents the youngest for taking up her parents’ attention can’t take responsibility for being born between siblings, for the younger child’s greater needs for parental attention, or for the parents’ limited supply of time and energy. Rational-Emotive Behavioral Therapy provides a less-invalidating approach: examine our beliefs about the situation, so we can shift our feelings from paralyzing resentment to healthier negative emotions, such as sorrow, disappointment or grief.

Discussion of healthier emotions (that is, those that lead us to more constructive, motivated thinking) raises the Thanksgiving Day question: If we’re trying to move back to healthier emotions, shouldn’t we try to shift to gratitude? Possibly not. As Ronnie de Sousa points out in a review of one of Solomon’s books, to be grateful to someone is to be in their debt. And to be in their debt is to place yourself in a position of subservience to them. And positions of subservience can lead straight back to … resentment.


@ 2012 Jonathan Miller All Rights Reserved

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What I learned from the Ethics refresher

Continuing education in counseling ethics is … Hey! Don’t nod off yet. Continuing ed in ethics is like tap water; flavorless and uninspiring, yet essential to our functioning. Caught short on ethics credits with license renewal slouching my way, I chose to go back to the basics.

An example of how exciting continuing education in counseling ethics is not.

I knew I would know most of the material. It meant passing up  advanced seminars with alluring promises of bullet-proof protection against lawsuits. But it’s too easy to get complacent about fundamentals. At risk of looking moronic to the more-recently educated, these seven points from Bruce J. Spencer’s “Applied Ethics” course caught my eye:

1. Bartering can be okay. 

Trading therapy sessions for goods or services has long been a no-no. There’s a high risk someone will wind up dissatisfied, and that will affect therapy. Spencer suggests it can be okay – in specific circumstances. If your client lacks health insurance or better options to pay, and the client likes the proposed deal, and a peer reviews it and agrees it seems fair,  and it’s written up in a formal contract,  then bartering might be appropriate. As unlikely as it seems, Spencer suggests that in impoverished areas with limited mental health services, bartering may be the most ethical choice.

2. How long to keep records? Maybe forever. 

State laws tell us to keep records between five to seven years. That may not be long enough. Per Spencer, there have been many cases where clients filed suit over years-old psychotherapy sessions.  With the documentation destroyed, the therapists had nothing in their defense except their word. Spencer suggests we save records of those dyspeptic clients who may grow disgruntled in future. Considering a career’s worth of electronic files can fit on a flashdrive the size of one’s thumb, one wonders if there’s a reason to dispose of any client’s records, ever.

3. Burn-out is a loss of faith.

If you can’t believe you can help others anymore, you’re probably right.

Most people view ideals and altruism as pleasant abstractions. Spencer sees them as essential to ethical practice.  To counsel clients, you have to believe (a) they can get better and that (b) you can help them do it,  (c) through therapy. When you’ve lost that confidence, you may play the role of a therapist, but you won’t perform effectively.

4.  Don’t put anyone else’s name in a chart.

You want to refer to people in your client’s life as, “The client’s second husband,” or “The client’s oldest daughter.” If the records ever get called into court and others are identified by name, those names will have to be redacted.

5. Not following up on homework could get you in hot water.

Spencer covers why we must set measurable goals to practice ethically. He also reveals therapists have been sued for not asking about progress on those goals – even for not asking clients whether they completed therapy homework.  Shocking? Not really. By relying solely on, “What do you want work on today?” the therapists floated aimlessly one session to the next. They failed to deliver services their clients agreed to and paid for. Since clients pay for our time and can’t be sure what they’ll need from one session to the next, it’s easy to regard treatment plans as busywork to satisfy insurance companies. Don’t.

6.  Void your safety contracts.

Are they this formal? It’s best to treat them as though they are.

Just because no-suicide agreements won’t hold up in court doesn’t mean “contract” is a metaphor. A contract is an agreement that ends when certain terms are fulfilled, or one of the parties breaks the contract.  Let’s say a client unexpectedly commits suicide months after signing a no-self-harm agreement. Concerned attorneys could point to the not-yet-voided contract as evidence the client was still in crisis and that we were negligent by not taking action. Spencer happily agrees this scenario is uncommon. Once a clients is out of crisis, we should document the safety contract is null and void, anyway.

7.  Clients can be scared to quit.

We all remember our first clients. They couldn’t have been scarier if they’d been nine feet tall with razor-sharp teeth.  It’s easy to forget licenses and degrees bring daunting professional authority, and that clients can feel scared of us. When we review our policies and the client’s rights in the first session, we need to cover their right to get a second opinion and to terminate therapy at any time. It’s hard for a client to get better if they don’t feel comfortable saying, “I think we’re done.”

@ 2012 Jonathan Miller All Rights Reserved


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